Help Center

Countries:

3 - 6 days. (US)

5 - 14 days (UK)

14 - 30 days (Worldwide)

Other Products: Please allow 2 (TWO) to 8 (EIGHT) weeks for delivery (Worldwide).

Products are shipped from our global shipping centers located in the U.S, China, and the U.K.

We will send you the tracking code of your orders to the e-mail provided within 1-5 business days after the purchase. You can use this tracking number on our "Track Your Order" page on our website. Please note that the tracking information will be displayed 1-3 business days after you receiving that e-mail.

Please note that tracking information will be displayed 1-3 business days after being updated. After that, when trying to track for the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later, if after that time you are still not able to track it, please contact support@cariona.com

We offer safe & secure shopping and accept payment via Paypal, Credit card or Debit card (VISA, Mastercard, American Express, JCB and Discover Network). So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing an order.

All prices listed on cariona.com are listed in US Dollar (USD$).

Our website, http://cariona.com adheres to the highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology) and PCI compliant Level 1, which is widely used on the Internet for processing payments. We don’t sell, lease or otherwise distribute any personal customer information.

With the passage of the CARES Act, menstrual products are now considered eligible expenses for your FSA, HSA, and HRA funds! Some customers have let us know that the order confirmation (emailed to you when you place your order and included as a packing slip with your items) is sufficient documentation for reimbursement. Please contact your benefits provider for specific information about how to use your Flexible/Health Savings Account funds to purchase Cariona Reusable Menstrual Pads. 

To place an order for your favorite item you need to:

- Go to the link of your chosen product.

- Then select the right pieces you wish to purchase.

- Check the quantity if you would like to order more than 1.

- Click ’ADD TO CART’ button to proceed to checkout.

- And finally select the billing method, provide shipping information and an e-mail address to receive confirmation. 

Cariona is not responsible for shipments lost in the mail. Please contact USPS or your selected shipping company. 

Please review your options here: USPS MISSING MAIL

NOTE: USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day. 

Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally provide helpful information.

If the package still does not show up, please call USPS to file a claim. Cariona cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. Thank you for understanding! 

You will receive an email containing the details of your order. In this mail, you will be provided with a unique Order ID (eg. #1234), and listing of the item(s) you have ordered.

We always recommend to our valued customers to check SPAM/FOLDER if you have not received an order confirmation. If you still do not see it there, please feel free to contact our customer support and we’ll send it again right away. 

It’s important to notify us if you would like to us to make a change to your order, we request you to please update us within 24 hours of placing the order. Especially if your request has shipping address changes to avoid inconvenience.

You can cancel your order by sending an e-mail to support@cariona.com requesting cancellation. But it must within 24 hours as that is the time we take to process the order. Unfortunately, an order cannot be canceled once the item has been shipped to you.

At Cariona, we strive to provide the easiest online shopping experience. A refund can be issued if:

- Your order is defective.

- You received the incorrect item.

Please note you will be required to provide pictures of the received item to qualify for exchange/refund.

If you have placed an order with a wrong item / address; you need to contact our customer services in order to receive the appropriate resolution. You’re not eligible for the exchange/refund for the following reasons. If:

- The order and/or shipping address is not corrected within 24 hours.

- The package was sent to the wrong address.

- The package was marked delivered by USPS (or any other carrier) in the right address but was stolen in your mailbox or location.

- The product is damaged because of negligence.

- The product is not in the same condition as you received it.

- Received the correct item but you want to exchange to a different design.