Our 5-Year Quality Promise

Our 5-Year Quality Promise

Last Updated: June 2026

At Cariona, we believe in making pads that last. That's why every Cariona reusable menstrual pad is backed by our 5-Year Defect Guarantee. If your pad arrives with or develops a manufacturing defect within 5 years of purchase, we'll replace it free.

This promise reflects how much we trust our materials, our quality control, and the team that hand-vets every batch.

What's Covered

Our guarantee covers defects in materials or workmanship, including:

  • Broken or detached snaps
  • Torn or unraveling seams
  • Faulty stitching that causes the pad to fall apart
  • Manufacturing flaws present at delivery

What's NOT Covered

Our guarantee does not cover:

  • Staining or discoloration from normal use
  • Damage caused by bleach, fabric softener, or harsh detergents
  • Wear and tear from regular use beyond reasonable expectations
  • Cosmetic changes such as faded patterns
  • Damage from improper care (please follow our washing instructions)
  • Pads purchased from third-party resellers or unauthorized retailers

How to Make a Claim

Filing a claim is simple. Just email us at support@cariona.com with the following:

  1. A clear photo of the defect
  2. Your order number or proof of purchase
  3. A brief description of what happened

We aim to respond within 1 to 2 business days. If your claim is approved, we'll ship you a free replacement at no cost.

Eligibility

  • Claim must be made within 5 years of the original purchase date
  • Guarantee applies to the original purchaser only
  • Pads must have been purchased directly from cariona.com
  • Pads must have been cared for according to our washing guidelines

Why We Offer This

In over 7 years of business, we've rarely had a quality issue. We're confident enough in our pads to back them with a real, written promise. Not just a marketing claim, but a commitment.

Every Cariona pad is hand-vetted by our team. We stand behind every one.

Questions?

If you have any questions about our 5-Year Quality Promise, please email us at support@cariona.com or visit our Contact page. We're here to help.